Want Help Choosing or Customizing?For personalized advice making your selection, simply send an email to CustomerCare@JerusalemCollection.com. We’d be glad to make a recommendation, or help you make a selection

Totally Custom Cards?Our special on-line ordering process enables you to obtain elegant extremely high quality personalized cards that are an exceptional value -- fully backed by our Total Satisfaction Guarantee.

If what you see on-line is not exactly what you want, we can further customize your card. However, depending on quantity, a surcharge may apply.

Visit Our Other Specialty SitesYou may also be interested in visiting some of our other sites (some are listed below) for other unique high quality merchandise, gifts, and cards (although not specifically for Rosh Hashanah!)

If you are having a problem ordering, contact us at CustomerCare@JerusalemCollection.com, or call our toll-free Orderline at .

Problems with the ordering procedure or shopping cart: Problems sometimes arise from what is known as ‘corrupted cache’ on your system (essentially, information in memory has become disorganized – sometimes this can happen).

Often, logging out, or turning your computer off and then rebooting, will solve the problem.

Whatever the problem, don’t worry – drop us an email (or give us a call) and a specialist will contact you, and assist you in placing your order. (We try to get back to you immediately, but during the busy season it may take a little longer. If you haven’t heard from someone by the morning following your message, please feel to send another email or call again).

Can I order by phone, fax, or email? Yes!

Order By phone:

To order by phone, call our Toll-free OrderLine at

Advise the type of card (panel or folded), and approximate quantity, your phone number, and a convenient time to call you. A specialist will call you back and take your order.

Order By FaxTo order by Fax, fax your order Toll-free to . Be sure to include all the information, describe the card in a few words (and whether it is a folded or panel card) and the quantity, and include the message or greeting you'd like. Include your shipping and billing address, and your credit card number and expiry date. Be sure to include your phone number so we can contact you in case there are any questions.

Order By email:To order by email, send an email to Orders@JerusalemCollection.com . Describe the card in a few words (and whether it is a folded or panel card) and the quantity, and include the message or greeting you'd like. Include your shipping and billing address, and your credit card number and expiry date. Be sure to include your phone number so we can contact you in case there are any questions.

The fastest way to order is Online!

Shipping

Your JerusalemCollection order is produced at and shipped from state of the art facilities in Atlanta, Georgia.

Rosh Hashanna 2008 is Sept. 29

Yes, there is still time to order your personalized Rosh Hashana /Jewish New Year cards and receive them in time!

Cards are currently shipping approximately the business day or second business day after receipt of order.  Time in shipment depends on shipping method, selectable by yourself from a number of convenient shipping options at checkout.

It is customary for Rosh Hashana cards to be received either just before Rosh Hashana (which this year is September 29th), OR during the ten days after Rosh Hashana (Jewish New Year) culminating in Yom Kippur (Day of Atonement) which this year is Thursday Oct 9, 2008.

When will my order ship – How quickly will I receive my cards? Your cards and prints are custom printed at our state of the art facility in Atlanta.

Premiere Panel cards are generally ready for shipping the next business day or second business day following receipt of order.

Premiere Folded cards are generally ready for shipping the 2nd business day after receipt of order. (The cards have to be dry before we can fold and ship them!)

Gallery Prints (framed and unframed) are generally ready for shipping the next business day or second business day following receipt of order.

Panoramic Prints are generally ready for shipping the 2nd business day or 3rd business day following receipt of order.

These times may vary slightly during the peak season as the holiday approaches.

Domestic shipping

How long it takes to receive your order after it is shipped (see above) will depend on the shipping method you select.

Four rate categories are offered at very economical prices,
including Federal Express service at extremely attractive prices :

Economy:  First class mail (offered on small orders, not cost-effective on larger orders)

Express - very economical and cost-efficient delivery via USPS Priority Mail or Fedex generally delivered within 2 to 5 business days after shipment to most cities in the continental US - shipment times may occasionally vary. Shipments cannot be tracked during shipment, only after delivery.  (AN EXCELLENT RATE RECOMMENDED FOR SHIPMENTS WHICH ARE NOT HIGHLY TIME SENSITIVE).

2ND business day - only slightly more than the Express rate, and a real bargain - delivery within 2 business after shipment to most cities in the continental US  (AN OPTIMAL RATE - RECOMMENDED).

Next business day - delivery by 4:30 pm the business day after shipment to most cities in the continental US.   Extremely attractive rates have been negotiated with Fedex, including an extremely attractive next business day rate.

You can check exact shipping rate to your location by doing a preliminary 'check-out' prior to giving your credit card number.

WE SHIP WORLDWIDE - for international shipping, see below, or do a preliminary "check-out"   for your order, without have to give your credit card number, to determine the exact shipping price.

For questions not answered on this page, or for phone orders, Contact us.

International Shipping We ship around the world – and to just about everywhere and anywhere. International shipping choices range from Airmail through Global Priority Mail and Fed Ex International Courier. Wherever you are, chances are good we can deliver there – and probably have before! You can check your shipping choices and costs during the check out process (see below: “How Can I check my shipping options and prices”).

How Can I Check My Shipping Prices and Choices? You can ‘check’ shipping costs and options simply by proceeding to check out, and then, without even being asked for your credit card number, filling in your name, address, and shipping address, and then, on the next screen, choosing a shipping option. You can still go back and continue shopping, and you won’t be asked for your credit card number until you actually complete your order . (After you place your order on-line, your credit card will not be charged until your order actually ships).

Is The Ordering Process Secure? We utilize state-of-the art secure ordering technology provided by Verisign .

Verisign is a recognized world-leader in Internet Security and secure ordering.

When you are asked for your credit card number you will be communicating with a Verisign secured server, which uses 128 bit SSL encryption. (You’ll see the Verisign symbol, along with a description of the Verisign process, beside the box where you are asked for your credit card number.)

Your credit card is authorized when you place your order, but not charged until your order ships.

If you need further information about Verisign, or the security of the ordering process, simply email us (Orders@JerusalemCollection.com).